This Delivery Policy outlines the terms and conditions for shipping and delivery of products within Canada.
1. Shipping Locations
Orders are shipped to addresses across Canada. Some remote or rural areas may experience longer delivery times or limited service availability.
2. Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may vary during peak periods or due to high demand.
3. Delivery Time
Estimated delivery times vary based on the shipping method selected and the destination. Standard shipping usually takes between 3–10 business days. Express and priority shipping options may be available at checkout.
4. Shipping Fees
Shipping fees are calculated at checkout based on the selected delivery method, package weight, and destination. Free shipping may be offered on qualifying orders.
5. Tracking and Confirmation
Once an order is shipped, a confirmation email with a tracking number (if applicable) will be sent. Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the package.
6. Delivery Issues
If a package is delayed, lost, or damaged during transit, customers are encouraged to contact customer support for assistance. Every effort will be made to resolve the issue promptly.
Return & Refund Policy
This Return & Refund Policy applies to purchases made within Canada and outlines the process for returning products and requesting refunds.
1. Eligibility for Returns
Items may be returned within 14–30 days of delivery (depending on the product type) provided they are:
- Unused and in original condition
- In original packaging (where applicable)
- Accompanied by proof of purchase (e.g. order confirmation)
Certain items may be final sale and not eligible for return, such as perishable goods, personal care items, digital products, or customized orders.
2. Return Process
To initiate a return, customers should contact customer support with their order number and reason for return. Instructions will be provided for return shipping.
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
3. Refunds
Once the returned item is received and inspected, a refund will be processed to the original method of payment. Refund processing time may vary depending on the payment provider.
Shipping fees are non-refundable unless the return is due to an error or defective item.
4. Exchanges
Exchanges may be offered for defective or damaged items, subject to availability. Contact support to request an exchange.
5. Damaged or Incorrect Items
If a product arrives damaged or incorrect, customers should contact support within 7 days of delivery with photos and a description of the issue to arrange a replacement or refund.